Quality is just the beginning : managing for total responsiveness /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill,
[1994]
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| Subjects: |
| Item Description: | Includes index. |
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| Physical Description: | xii, 206 pages : illustrations ; 24 cm. |
| ISBN: | 0070375925 (acid-free paper) : |