rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: How to give exceptional customer service
  title info:
    title: Exceptional customer service
  title info:
    title: Total service experience
  title info:
    title: Delivering service with heart
  title info:
    title: Pleasing the challenging customer
  title info:
    title: Becoming a service star
  name:
    name part: Ford, Lisa
  name:
    name part: Litho U.S.A
  name:
    name part: CareerTrack Publications (Firm)
  type of resource: moving image
  genre: videorecording
  origin info:
    place:
      place term: cou
    date issued: 1993
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: videocassette
    extent: 4 videocassettes (224 min.) : sound, color ; 1/2 in. + 1 workbook (44 pages ; 28 cm.).
  abstract: Discusses the importance of building rapport with customers. Explains how to control the situation with specific phrases, vocal techniques and body language, as well as how to avoid emotional trigger words in phone conversations, how to be an active listener and how to show empathy to get on customer's good side.
  table of contents: v. 1. The total service experience -- v. 2. Delivering service with heart -- v. 3. Pleasing the challenging customer -- v. 4. Becoming a service star.
  target audience: Business.
  target audience: general
  note: Litho U.S.A. ; producer/director, Stephen Sealy ; writers, Billy Reilly, Stephen Sealy, Jeff Salzman.
  note: Videorecording.
  note: VHS.
  note: Director of photog, Scott Tuke ; camera, Anthony Orlandind ; editors, Dale Hinkle, Mike Devereux.
  subject:
    topic: Customer services
  subject:
    topic: Customer relations
  subject:
    topic: Consumer satisfaction
  identifier: 1559772360 (v.1)
  identifier: 1559772379 (v.2)
  identifier: 1559772387 (v.3)
  identifier: 1559772638 (v.4)
  record info:
    record content source: CNR
    record creation date: 940201
    record change date: 20151001071234.0
    record identifier: in00001149693