How to give exceptional customer service /
Discusses the importance of building rapport with customers. Explains how to control the situation with specific phrases, vocal techniques and body language, as well as how to avoid emotional trigger words in phone conversations, how to be an active listener and how to show empathy to get on custome...
| Corporate Authors: | , , |
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| Format: | Video VHS |
| Language: | English |
| Published: |
Boulder, CO :
CareerTrack Publications,
[1993]
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| Subjects: |
| Summary: | Discusses the importance of building rapport with customers. Explains how to control the situation with specific phrases, vocal techniques and body language, as well as how to avoid emotional trigger words in phone conversations, how to be an active listener and how to show empathy to get on customer's good side. |
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| Item Description: | Videorecording. |
| Physical Description: | 4 videocassettes (224 min.) : sound, color ; 1/2 in. + 1 workbook (44 pages ; 28 cm.). |
| Format: | VHS. |
| Audience: | Business. |
| Production Credits: | Director of photog, Scott Tuke ; camera, Anthony Orlandind ; editors, Dale Hinkle, Mike Devereux. |
| ISBN: | 1559772360 (v.1) 1559772379 (v.2) 1559772387 (v.3) 1559772638 (v.4) |