APA (7th ed.) Citation

Ford, Lisa, Litho U.S.A, & CareerTrack Publications (Firm). (1993). How to give exceptional customer service. CareerTrack Publications.

Chicago Style (17th ed.) Citation

Ford, Lisa, Litho U.S.A, and CareerTrack Publications (Firm). How to Give Exceptional Customer Service. Boulder, CO: CareerTrack Publications, 1993.

MLA (9th ed.) Citation

Ford, Lisa, et al. How to Give Exceptional Customer Service. CareerTrack Publications, 1993.