Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization.
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
San Francisco, Calif. :
Jossey-Bass,
[1993]
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| Edition: | Rev. ed. / |
| Series: | Jossey-Bass management series.
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| Subjects: |
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