APA (7th ed.) Citation

Davidow, W. H. (1991). Service management (2nd ed.). Harvard Business School Press.

Chicago Style (17th ed.) Citation

Davidow, William H. Service Management. 2nd ed. Boston, Mass.: Harvard Business School Press, 1991.

MLA (9th ed.) Citation

Davidow, William H. Service Management. 2nd ed. Harvard Business School Press, 1991.