Cover Image

Quality value banking : effective management systems that increase earnings, lower costs, and provide competitive customer service /

Bibliographic Details
Main Author: Gray, Janet L.
Other Authors: Harvey, Thomas W.
Format: Book
Language:English
Published: New York : J. Wiley, [1992]
Subjects:
Bank management > Quality control.
Quality of products.
Banks and banking > Customer services.
Description
Physical Description:viii, 232 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references and index.
ISBN:0471550094