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Managing knock your socks off service /

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Bibliographic Details
Main Author: Bell, Chip R.
Other Authors: Zemke, Ron
Format: Book
Language:English
Published: New York, NY : AMACOM, [1992]
Subjects:
Customer services.
Description
Physical Description:xii, 210 pages : illustrations ; 23 cm.
Bibliography:Includes bibliographical references.
ISBN:0814477844