Value and strategy : competing successfully in the nineties /

The market value process : bridging customer and shareholder value /
by: Cleland, Alan S., 1939-
Published: (1996)

Amaze your customers! : creative tips on winning & keeping your customers /
by: Zanetti, Daniel
Published: (2006)

Built for use : driving profitability through the user experience /
by: Donoghue, Karen
Published: (2002)

Making meaning : how successful businesses deliver meaningful customer experiences /
by: Diller, Stephen, 1958-
Published: (2006)

The art of pricing : how to find the hidden profits to grow your business /
by: Mohammed, Rafi
Published: (2005)

Strategy from the outside in : profiting from customer value /
by: Day, George S.
Published: (2010)

ValueSpace : winning the battle for market leadership : lessons from the world's most admired companies /
by: Mittal, Banwari
Published: (2001)

ValueSpace : winning the battle for market leadership : lessons from the world's most admired companies /
by: Mittal, Banwari
Published: (2001)

Marketing strategy : a customer-driven approach /
by: Schnaars, Steven P.
Published: (1991)

Customer-oriented marketing strategy : theory and practice /
by: Dalgic, Tevfik
Published: (2013)

Luxury store value.
Published: (2016)

Creating value for customers : designing and implementing a total corporate strategy /
by: Band, William
Published: (1991)

A manual for successful resolution of consumer complaints in the food industry /
by: Chadwick, Ann Collins
Published: (1983)

Taking charge and letting go : a breakthrough strategy for creating and managing the horizontal company /
by: Spector, Bert
Published: (1995)

Construction stakeholder management /
Published: (2010)

Customer satisfaction.
Published: (2016)

Seven reasons to strengthen your customer benefits focus /
by: Weiss, Allen, et al.
Published: (2024)

Mapowanie wrażeń : kreowanie wartości przy pomocy ścieżek klienta, schematów usług i diagramów /
by: Kalbach, James
Published: (2022)

Superior customer value in the new economy : concepts and cases /
by: Johnson, William C. (William Charles), 1954-
Published: (2004)

Designing and delivering superior customer value : concepts, cases, and applications /
by: Weinstein, Art
Published: (1999)

Value-based marketing for bottom-line success : 5 steps to creating customer value /
by: DeBonis, J. Nicholas
Published: (2003)

How to measure customer satisfaction /
by: Hill, Nigel, 1952-
Published: (1999)

CUSTOMER VALUE STARVATION CAN KILL prevention and cure.
by: MAHAJAN, GAUTAM. VIEIRA, WALTER
Published: (2021)

The little book of big customer satisfaction measurement /
by: Rao, Ajit, 1962-
Published: (2012)

Consumer behaviour in China : customer satisfaction and cultural values /
by: You, Hanming
Published: (1994)

Service strategy : management moves for customer results /
by: Horovitz, Jacques, 1947-
Published: (2004)

Marketing for keeps : building your business by retaining your customers /
by: Furlong, Carla B.
Published: (1993)

Market-driven management : how to define, develop, and deliver customer value /
by: Webster, Frederick E.
Published: (2002)

The customer delight principle : exceeding customers' expectations for bottom-line success /
by: Keiningham, Timothy L.
Published: (2001)

The loyalty effect : the hidden force behind growth, profits, and lasting value /
by: Reichheld, Frederick F.
Published: (1996)

Managing customer value : creating quality and services that customers can see /
by: Gale, Bradley T.
Published: (1994)

Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey /
by: Lamberton, Cait, et al.
Published: (2024)

AMA handbook for customer satisfaction /
by: Dutka, Alan F.
Published: (1994)

Six signs of a successful chief experience officer /
by: Dunlop, Amelia
Published: (2024)

Monitoring customer satisfaction and market-perceived quality /
by: Gale, Bradley T.
Published: (1992)

The 6 imperatives of marketing : lessons from the world's best companies /
by: Magrath, Allan J.
Published: (1992)