Cover Image

Take charge! : how to manage your customer relationships /

Bibliographic Details
Main Author: Major, Grace
Corporate Author: Sigma International, Inc
Format: Book
Language:English
Published: Fairfax, Va. : Sigma Books, ©1992.
Fairfax, VA : Sigma Books Inc., [1992]
Edition:Executive ed.
Subjects:
Customer relations.
Table of Contents:
  • Ch. 1. Pro-Act: How To Develop Professional, Productive Momentum
  • Ch. 2. LIST(r): How To Use a Four-Step Process To Manage Your Interactions
  • Ch. 3. Defuse: How To Manage Situations With Upset and Angry People
  • Ch. 4. Self-Assess: How To Maximize Your Personal Effectiveness by Understanding Your Style
  • Ch. 5. Relate: How To Work Successfully With Everyone
  • Ch. 6. Charge!: How To Advance.