A manager's guide to informal complaint handling /

Bibliographic Details
Main Author:	Pindur, Wolfgang
Corporate Author:	International Personnel Management Association
Other Authors:	Cornelius, Loretta, 1936-
Format:	Book
Language:	English
Published:	Alexandria, Va. : International Personnel Management Association, [1990]
Series:	Public employee relations library ; 73.
Subjects:	Grievance procedures. Personnel management.

Description
Physical Description:	120 pages ; 23 cm.
Bibliography:	Includes bibliographical references (pages 115-120).