Horizontal management : beyond total customer satisfaction /

Bibliographic Details
Main Author:	Denton, D. Keith
Format:	Book
Language:	English
Published:	New York : Toronto : New York : Lexington Books ; Maxwell Macmillan Canada ; Maxwell Macmillan International, [1991]
Subjects:	Teams in the workplace. Management > Employee participation. Customer relations.

Description
Physical Description:	x, 211 pages : illustrations ; 25 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	0669269360 :