APA (7th ed.) Citation

Starkey, C., & Penn, N. W. (1985). What you need to know about basic writing skills, letters, & consumer complaints. National Textbook Co..

Chicago Style (17th ed.) Citation

Starkey, Carolyn, and Norgina W. Penn. What You Need to Know About Basic Writing Skills, Letters, & Consumer Complaints. Lincolnwood, Ill.: National Textbook Co., 1985.

MLA (9th ed.) Citation

Starkey, Carolyn, and Norgina W. Penn. What You Need to Know About Basic Writing Skills, Letters, & Consumer Complaints. National Textbook Co., 1985.