Customer service in corporate america : implementing the change /

Building a customer service culture : the seven ServiceElements of customer success /
by: Martinez, Mario, 1967-
Published: (2008)

Technology and customer service : profitable relationship building /
by: Timm, Paul R.
Published: (2005)

CUSTOMER-DRIVEN ORGANIZATION : employing the kano model.
by: COLEMAN, SR
Published: (2017)

Customer service ; the road to greater profits /
by: Moseley, Lloyd W.
Published: (1972)

The magic bullet for customer service : [a daily program to improve service in your business and your life] /
by: Baylis, Allan R.
Published: (2013)

Uncommon service : how to win by putting customers at the core of your business /
by: Frei, Frances
Published: (2012)

Customer service ; a progress report /
by: Hopkins, David S., 1921-
Published: (1970)

Customer service : a practical approach /
by: Harris, Elaine K.
Published: (2000)

Customer service : a practical approach /
by: Harris, Elaine K.
Published: (2007)

Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation /
by: Bacal, Robert
Published: (2005)

Customer service for dummies /
by: Bailey, Keith, 1945-
Published: (1995)

Managing customer service /
by: Hayes, Jenny
Published: (1998)

How to turn customer service into customer sales /
by: Katz, Bernard
Published: (1988)

Breakthrough customer service : best practices of leaders in customer support /
Published: (1997)

Customer service : building successful skills for the twenty-first century /
by: Lucas, Robert W.
Published: (2005)

Total customer service : the ultimate weapon /
by: Davidow, William H.
Published: (1989)

Customer service operations : the complete guide /
by: Blanding, Warren
Published: (1991)

Customer service and distribution strategy /
by: Christopher, Martin
Published: (1979)

Effective customer service : ten steps for technical professions /
by: Goetsch, David L.
Published: (2004)

Beyond customer service : keeping customers for life /
by: Gerson, Richard F.
Published: (1992)

Quality in customer service /
by: Fuchs, Edward
Published: (1999)

What customers like about you : adding emotional value for service excellence and competitive advantage /
by: Freemantle, David
Published: (1998)

Customer service delivery : research and best practices /
Published: (2006)

Proactive customer service : transforming your customer service department into a profit center /
by: Brennan, Charles D.
Published: (1997)

The 5 values of GREAT customer service /
Published: (1999)

Design and operation of customer service systems /
by: Bender, Paul S., 1936-
Published: (1976)

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

Superstar customer service : a 31-day plan to improve client relations, lock in new customers, and keep the best ones coming back for more /
by: Conlow, Rick, et al.
Published: (2014)

Living service : how to deliver the service of the future today /
by: Silvester, Marc
Published: (2008)

The essentials of face-to-face customer service /
Published: (2023)

Customers for life : how to turn that one-time buyer into a lifetime customer /
by: Sewell, Carl
Published: (1990)

Gower handbook of customer service /
Published: (1997)

Customers at work : new perspectives on interactive service work /
Published: (2013)

Surprise! : the secret to customer loyalty in the service sector /
by: Magnini, Vincent P.
Published: (2015)

Customer service training 101 /
by: Evenson, Renee, 1951-
Published: (2011)

How to measure service quality & customer satisfaction : the informal field guide for tools and techniques /
by: Chakrapani, Chuck
Published: (1998)