APA (7th ed.) Citation

Executive KnowledgeWorks (Firm). (1989). Customer service in corporate america: Implementing the change. Executive KnowledgeWorks.

Chicago Style (17th ed.) Citation

Executive KnowledgeWorks (Firm). Customer Service in Corporate America: Implementing the Change. Palatine, Ill.: Executive KnowledgeWorks, 1989.

MLA (9th ed.) Citation

Executive KnowledgeWorks (Firm). Customer Service in Corporate America: Implementing the Change. Executive KnowledgeWorks, 1989.

Warning: These citations may not always be 100% accurate.