Cover Image

Winning banks : managing service quality for customer satisfaction /

Bibliographic Details
Main Author: Grubbs, M. Ray
Other Authors: Reidenbach, R. Eric
Format: Book
Language:English
Published: Rolling Meadows, Ill. : Bank Administration Institute, [1989]
Subjects:
Customer relations.
Customer services.
Bank management.
Description
Physical Description:ix, 149 pages ; 24 cm.
Bibliography:Includes bibliographical references and index.
ISBN:1555201024