Cover Image

Keeping customers for life /

Bibliographic Details
Main Author: Cannie, Joan Koob
Other Authors: Caplin, Donald
Format: Book
Language:English
Published: New York, NY : American Management Association, ©1991.
New York, NY : [1991]
Edition:AMA membership ed.
Subjects:
Customer services > United States.
United States
Description
Physical Description:vi, 259 pages : illustrations ; 26 cm
Bibliography:Includes bibliographical references and index.
ISBN:0814450083