Cover Image

Winning ways : achieving zero-defect service /

Bibliographic Details
Main Author: Horovitz, Jacques, 1947-
Format: Book
Language:English
Published: Cambridge, Mass. : Productivity Press, [1990]
Subjects:
Customer services.
Description
Item Description:Translation of: La qualité de service.
Physical Description:xxii, 143 pages : illustrations
Bibliography:Includes bibliographical references.
ISBN:091529978X (alk. paper) :