APA (7th ed.) Citation

Boedecker, R. F. (1989). Eleven conditions for excellence: The IBM total quality improvement process. American Institute of Management.

Chicago Style (17th ed.) Citation

Boedecker, Ray F. Eleven Conditions for Excellence: The IBM Total Quality Improvement Process. Boston, Mass.: American Institute of Management, 1989.

MLA (9th ed.) Citation

Boedecker, Ray F. Eleven Conditions for Excellence: The IBM Total Quality Improvement Process. American Institute of Management, 1989.