Delivering quality service : balancing customer perceptions and expectations /

Bibliographic Details
Main Author:	Zeithaml, Valarie A.
Other Authors:	Parasuraman, A., Berry, Leonard L., 1942-
Format:	Book
Language:	English
Published:	New York : London : Free Press ; Collier Macmillan, [1990]
Subjects:	Customer services. Service industries > Quality control > Mathematical models.

Description
Physical Description:	xii, 226 pages : illustrations ; 25 cm.
Bibliography:	Includes bibliographical references (pages 207-218) and index.
ISBN:	0029357012 :