APA (7th ed.) Citation

Novich, M. M. (1989). Success on the line: The ABC's of telephone selling. American Management Association.

Chicago Style (17th ed.) Citation

Novich, Martin M. Success on the Line: The ABC's of Telephone Selling. New York, NY: American Management Association, 1989.

MLA (9th ed.) Citation

Novich, Martin M. Success on the Line: The ABC's of Telephone Selling. American Management Association, 1989.