The acquisition of managerial performance feedback skills through the use of a knowledge-based expert system : an empirical evaluation /
| Main Author: | |
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| Other Authors: | , , |
| Format: | Thesis Book |
| Language: | English |
| Published: |
1988.
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| Subjects: | |
| Online Access: | ProQuest, Abstract Link to OAKTrust copy |
| Abstract: | This study examines the usability and usefulness of a knowledge-based expert system in providing managers with their managerial knowledge and skills. Managerial knowledge and skills, coupled with technical skills, are essential for they enable the manager to perform the functions of management and to achieve organizational objectives. In addition, whenever managers attempt to perform a managerial task, they evaluate the effectiveness of their actions or ability to act. These evaluations affect managers' self-efficacy and their behaviors given a similar situation. Social learning, training, and education have all been used by organizations in an effort to provide inexperienced managers with their managerial skills. Each method has been problematic. Knowledge-based expert systems have recently appeared which claim to provide managers with the necessary knowledge and skills they need to perform managerial tasks such as giving performance feedback. While these claims seem promising, the question still remains whether these new computer-based systems can provide managers with the necessary knowledge and skills they need to perform their jobs more effectively. A laboratory study was conducted using actual managers. On the performance feedback measure, a significant interaction between managerial experience level and expert system use was found as hypothesized. Inexperienced managers using the expert system outperformed all other participants on this dimension. No significant findings were found for the managerial self-efficacy scale. Both of the usefulness measures indicated that inexperienced managers found the expert system more useful than did experienced managers. These findings are consistent with the hypotheses for the usefulness dimension. The implications of these findings are discussed as are future research directions for managerial expert systems. |
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| Item Description: | Typescript (photocopy). Vita. "Major subject: Management." |
| Physical Description: | xv, 330 leaves : illustrations ; 29 cm |
| Bibliography: | Includes bibliographical references (leaves 186-214). |