Cover Image

When America does it right : case studies in service quality /

Bibliographic Details
Main Author: Spechler, Jay W., 1934-
Format: Book
Language:English
Published: Norcross, Ga. : Industrial Engineering and Management Press, [1988]
Subjects:
Customer services > United States > Case studies.
Quality assurance > United States > Case studies.
Description
Physical Description:xii, 599 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographies and index.
ISBN:0898061008 :