APA (7th ed.) Citation

Spechler, J. W. (1988). When America does it right: Case studies in service quality. Industrial Engineering and Management Press.

Chicago Style (17th ed.) Citation

Spechler, Jay W. When America Does It Right: Case Studies in Service Quality. Norcross, Ga.: Industrial Engineering and Management Press, 1988.

MLA (9th ed.) Citation

Spechler, Jay W. When America Does It Right: Case Studies in Service Quality. Industrial Engineering and Management Press, 1988.