APA (7th ed.) Citation

Bencin, R. L., & Jonovic, D. J. (1989). Encyclopedia of telemarketing. Prentice Hall.

Chicago Style (17th ed.) Citation

Bencin, Richard L., and Donald J. Jonovic. Encyclopedia of Telemarketing. Englewood Cliffs, N.J.: Prentice Hall, 1989.

MLA (9th ed.) Citation

Bencin, Richard L., and Donald J. Jonovic. Encyclopedia of Telemarketing. Prentice Hall, 1989.