An empirical investigation of the job design-worker response relationship in retail stores : an analysis of direct and moderated effects /
| Main Author: | |
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| Other Authors: | , , |
| Format: | Thesis Book |
| Language: | English |
| Published: |
1980.
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| Subjects: | |
| Online Access: | ProQuest, Abstract Link to OAKTrust copy |
| Abstract: | The primary purpose of this dissertation was to determine relationships between job dimensions and worker responses in retailing, and the moderating effect of work environment and individual attribute variables on this relationship. Three widely used measures of workers' perceptions and responses were incorporated into the data gathering instruments: the Job Diagnostic Survey (JDS), the Minnesota Satisfaction Questionnaire (MSQ), and the Roberts and O'Reilly Organizational Communication Scale. Basic job dimensions comprised the independent variables measured by the Job Diagnostic Survey, including skill variety, task identity, task significance, autonomy, and feedback from the job. Three separate dependent variables were selected as measure of worker responses to their jobs: job satisfaction, absenteeism, and performance. General job satisfaction was measured by both the JDS and the MSQ. Measures of employee absenteeism and job performance were obtained from store managers and supervisors for each employee. Variable investigated as potential moderators of the job dimension-worker response relationships included both work environment dimensions and individual employee attributes. Work environment dimensions were operationalized as physical work environments communication accuracy and communication openness. Individual attributes selected as possible moderator included growth need strength (measured by the JDS) and age, sex, and tenure (reported by respondents on the survey form). Testing of hypotheses of the study was based on responses from a sample of retail workers in five independently owned food stores in Southern Illinois. These employees rated dimensions of their jobs, work satisfactions, and work environments, and provided personal demographic data. This data was combined with absenteeism and performance ratings for analysis. Hypothesis testing of direct relationships was accomplished with correlation analysis. Moderated multiple regression procedure were used to test moderator variable hypotheses... |
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| Item Description: | Typescript (photocopy). Vita. "Major subject: Marketing." |
| Physical Description: | xiii, 262 leaves : forms ; 29 cm |
| Bibliography: | Includes bibliographical references (leaves 220-232). |