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Moments of truth /

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Bibliographic Details
Main Author: Carlzon, Jan
Format: Book
Language:English
Published: Cambridge, Mass. : Ballinger Pub. Co., [1987]
Subjects:
Scandinavian Airlines System > Management.
Aeronautics, Commercial > Sweden > Management.
Airlines > Sweden > Management.
Description
Physical Description:xiii, 135 pages ; 24 cm.
ISBN:0887302009