Are they being served? : quality consciousness in service industries /

Bibliographic Details
Other Authors:	Moores, Brian
Format:	Book
Language:	English
Published:	Deddington, Oxford : Atlantic Highlands, N.J. : P. Allan ; Distributed in the U.S.A. and Canada by Humanities Press, 1986. Oxford : Philip Allan, 1986.
Subjects:	Customer services > Great Britain > Management. Great Britain. Great Britain > Companies > Customer services > Management aspects

Description
Item Description:	Includes index.
Physical Description:	305 pages : illustrations ; 24 cm
Bibliography:	Includes bibliographical references (pages 296-299) and index.
ISBN:	086003545X