Cover Image

Service management : strategy and leadership in service businesses /

Bibliographic Details
Main Author: Normann, Richard, 1943-
Format: Book
Language:English
Published: Chichester [West Sussex] ; New York : Wiley, [1984]
Subjects:
Service industries > Management.
Description
Item Description:Includes index.
Physical Description:xii, 143 pages : illustrations ; 24 cm.
Bibliography:Bibliography: pages 139-140.
ISBN:0471904031 :