Productivity by choice : the 20-to-1 principle /

Managing service operations : design and implementation /
by: Hollins, Bill
Published: (2006)

Service success! : lessons from a leader on how to turn around a service business /
by: Kaplan, Daniel I., 1943-
Published: (1994)

Managing services : challenges and innovation /
Published: (2014)

The service economy /
by: Fuchs, Victor R.

Services blueprint : roadmap for execution /
by: Kalakota, Ravi
Published: (2003)

Service management : the automation of services /
by: Collier, David A., 1947-
Published: (1985)

Management and analysis of service operations /
by: Browne, Jim, 1935-
Published: (1984)

Service productivity management : improving service performance using data envelopment analysis (DEA) /
by: Sherman, H. David
Published: (2006)

Services, marketing and management /
by: Gilmore, Audrey
Published: (2003)

The management of service operations /
by: Wright, J. Nevan
Published: (2004)

The management and marketing of services /
by: Mudie, Peter
Published: (1999)

Services marketing management /
by: Mudie, Peter
Published: (2006)

Standards in the services industry /
by: Rothery, Brian
Published: (1997)

5S for service organizations and offices : a lean look at improvements /
by: Sarkar, Debashis
Published: (2006)

Service science research, strategy and innovation : dynamic knowledge management methods /
Published: (2012)

Handbook of services marketing & management /
Published: (2000)

Human resource management in service work /
by: Korczynski, Marek
Published: (2002)

Toward responsible service management : AI and digital transformation in action /
Published: (2025)

This is service design doing : applying service design thinking in the real world : a practitioner's handbook /
by: Stickdorn, Marc, et al.
Published: (2018)

Service operations management : a strategic perspective /
by: McManus, John, 1955-, et al.
Published: (2020)

Managing in the service economy /
by: Heskett, James L.
Published: (1986)

Managing service industries : organizational practices in a postindustrial economy /
by: Mills, Peter K., 1943-
Published: (1986)

Service management /
Published: (1991)

Operations management for service industries : competing in the service era /
by: Bassett, Glenn A.
Published: (1992)

Service management : operations, strategy, and information technology /
by: Fitzsimmons, James A.
Published: (2001)

Professional service management /
by: Joseph, William
Published: (1983)

Service operations management /
by: Schmenner, Roger W., 1947-
Published: (1995)

Service operations management /
by: Harris, N. D. (Neville Dale), . 1935-
Published: (1989)

Service operations management /
by: Johnston, Robert
Published: (2001)

Managing service companies : strategies for success /
by: Irons, Ken
Published: (1994)

Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing /
by: Bowen, David Earl
Published: (1990)

New service development : creating memorable experiences /
Published: (2000)

Successful field service management /
by: McCafferty, Donald N.
Published: (1980)

Service operations management : improving service delivery /
by: Johnston, Robert
Published: (2005)

Service management : strategy and leadership in service businesses /
by: Normann, Richard, 1943-
Published: (1984)

Crafting service processes : the art and science /
by: Harvey, Jean, 1950-
Published: (2019)