133 ways to handle customer complaints /

A complaint is a gift : using customer feedback as a strategic tool /
by: Barlow, Janelle, 1943-
Published: (1996)

A complaint is a gift : recovering customer loyalty when things go wrong /
by: Barlow, Janelle, 1943-
Published: (2008)

A complaint is a gift : how to learn from critical feedback and recover customer loyalty /
by: Barlow, Janelle, 1943-
Published: (2022)

A complaint is a gift workbook : 101 activities, exercises, and tools to learn from critical feedback and recover customer loyalty /
by: Barlow, Janelle, 1943-, et al.
Published: (2023)

The angry buyer's complaint directory /
by: White, Jack M.
Published: (1974)

Complaint management excellence : creating customer loyalty through service recovery /
by: Cook, Sarah, 1955-
Published: (2012)

Complaint handling for resident managers /
by: Ellington, C. D.
Published: (1981)

Consumer revenge /
by: Gilson, Christopher C.
Published: (1981)

Managing consumer complaints : responsive business approaches to consumer needs.
Published: (1992)

Complaint letters for busy people /
by: Bear, John, 1938-
Published: (1999)

Managing consumer complaints : responsive business approaches to consumer needs /
Published: (1981)

The expert consumer : a complete handbook /
by: Eisenberger, Kenneth
Published: (1977)

Consumer boycotts : effecting change through the marketplace and the media /
by: Friedman, Monroe
Published: (1999)

A consumer's arsenal /
by: Dorfman, John
Published: (1976)

Water quality complaint investigator's guide /
by: Lauer, Bill
Published: (2014)

FTC releases top 10 consumer complaint categories in 2002.
Published: (2003)

The purple pages /
by: Feinman, Jeffrey
Published: (1979)

Beyond customer satisfaction to customer loyalty : the key to greater profitability /
by: Bhote, Keki R., 1925-2013
Published: (1996)

The satisfied customer : winners and losers in the battle for buyer preference /
by: Fornell, Claes
Published: (2007)

Customer education /
by: Meer, Claudia Gaillard
Published: (1984)

Beyond customer service : keeping customers for life /
by: Gerson, Richard F.
Published: (1992)

Social customer experience : engage and retain customers through social media /
by: Evans, Dave, 1956-
Published: (2014)

Quality in customer service /
by: Fuchs, Edward
Published: (1999)

Profitable customers : how to identify, develop and retain them /
by: Wilson, Charles
Published: (1998)

Customer worthy : why and how everyone in your organization must think like a customer /
by: Hoffman, Michael R.
Published: (2010)

The customer loyalty pyramid /
by: Lowenstein, Michael W., 1942-
Published: (1997)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
by: Goldstein, Sheldon D.
Published: (2009)

Who stole my customer? : winning strategies for creating and sustaining customer loyalty /
by: Thompson, Harvey
Published: (2004)

The customer signs your paycheck /
by: Cooper, Frank (Frank J.), 1938-
Published: (2010)

Capturing customers' hearts : leave the competition to chase their pockets /
by: Clegg, Brian
Published: (2000)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn, 1976-
Published: (2013)

The hidden wealth of customers : realizing the untapped value of your most important asset /
by: Lee, William G.
Published: (2012)

How to give exceptional customer service /
Published: (1993)

Making customers matter.
Published: (2010)

Customer relationship management : new ways of keeping the customer satisfied /
by: Bodenberg, Thomas M.
Published: (2001)

Building great customer experiences /
by: Shaw, Colin, 1958-
Published: (2005)