APA (7th ed.) Citation

Blanding, W., Harps, L. H., & Henry, W. R. (1979). 133 ways to handle customer complaints. Marketing Publications.

Chicago Style (17th ed.) Citation

Blanding, Warren, Leslie Hansen Harps, and William R. Henry. 133 Ways to Handle Customer Complaints. Washington, D.C.: Marketing Publications, 1979.

MLA (9th ed.) Citation

Blanding, Warren, et al. 133 Ways to Handle Customer Complaints. Marketing Publications, 1979.