APA (7th ed.) Citation

Goodman, G. S. (1982). Winning by telephone: Telephone effectiveness for business professionals and consumers. Prentice-Hall.

Chicago Style (17th ed.) Citation

Goodman, Gary S. Winning by Telephone: Telephone Effectiveness for Business Professionals and Consumers. Englewood Cliffs, N.J.: Prentice-Hall, 1982.

MLA (9th ed.) Citation

Goodman, Gary S. Winning by Telephone: Telephone Effectiveness for Business Professionals and Consumers. Prentice-Hall, 1982.