APA (7th ed.) Citation

Fitzsimmons, J. A., & Sullivan, R. S. (1982). Service operations management. McGraw-Hill.

Chicago Style (17th ed.) Citation

Fitzsimmons, James A., and Robert S. Sullivan. Service Operations Management. New York: McGraw-Hill, 1982.

MLA (9th ed.) Citation

Fitzsimmons, James A., and Robert S. Sullivan. Service Operations Management. McGraw-Hill, 1982.