Practical guide to customer service management and operations /

How to be better at ... customer care /
by: Foster, Timothy R. V.
Published: (1999)

The Nordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry /
by: Spector, Robert, 1947-
Published: (2012)

Seven secrets of service strategy /
by: Horovitz, Jacques, 1947-
Published: (2000)

The Nordstrom way to customer experience excellence : creating a values-driven service culture /
by: Spector, Robert, 1947-, et al.
Published: (2017)

Navy customer service manual.

Customer service delivery : research and best practices /
Published: (2006)

Customer service operations : the complete guide /
by: Blanding, Warren
Published: (1991)

Customer service management in Africa : a strategic and operational perspective /
by: Adeola, Ogechi
Published: (2020)

Building a customer service culture : the seven ServiceElements of customer success /
by: Martinez, Mario, 1967-
Published: (2008)

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

Measuring customer service effectiveness /
by: Cook, Sarah, 1955-
Published: (2004)

Creating customer value from community assets : guidelines for agreeing service levels with customers.
Published: (2002)

The magic bullet for customer service : [a daily program to improve service in your business and your life] /
by: Baylis, Allan R.
Published: (2013)

Proactive customer service : transforming your customer service department into a profit center /
by: Brennan, Charles D.
Published: (1997)

Navy customer service manual /
by: Prater, Edward L.
Published: (1993)

Strategic customer management : strategizing the sales organization /
by: Piercy, Nigel
Published: (2009)

Customer service : utility style : proven strategies for improving customer service and reducing customer care costs /
by: McLean-Conner, Penni
Published: (2006)

Eaches or pieces order fulfillment, design, and operations handbook /
by: Mulcahy, David E.
Published: (2007)

The complete guide to customer support : [how to turn technical assistance into a profitable relationship /
by: Fleischer, Joe
Published: (2002)

Order fulfillment and across the dock concepts, design, and operations handbook /
by: Mulcahy, David E.
Published: (2004)

Gower handbook of customer service /
Published: (1997)

Managing customer service /
by: Hayes, Jenny
Published: (1998)

Design and operation of customer service systems /
by: Bender, Paul S., 1936-
Published: (1976)

How to measure service quality & customer satisfaction : the informal field guide for tools and techniques /
by: Chakrapani, Chuck
Published: (1998)

Service management, principles and practices /
by: Bleuel, William H.
Published: (1978)

Customer service over the phone /
by: Coscia, Stephen
Published: (1999)

Service management : principles and practices /
by: Bleuel, William H.
Published: (1994)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn, 1976-
Published: (2013)

Journal of customer service in marketing & management.
Published: (1995)

Journal of customer service in marketing & management.

Customer service over the phone : techniques and technology for handling customers over the phone /
by: Coscia, Stephen
Published: (1999)

The product management handbook : your practical guide to improving and sustaining results /
by: Handscombe, Richard S.
Published: (1989)

The Insider's guide to demographic know-how : everything you need to find, analyze, and use information about your customers /
Published: (1993)

Customer-responsive management : the flexible advantage /
by: Davis, Frank W. (Frank White), 1939-
Published: (1996)

Marketing to manage customer experience : the case of Nykaa /
by: Chakraborty, Uttam, active 2023, et al.
Published: (2023)

The Dartnell marketing manager's handbook /
Published: (1994)