APA (7th ed.) Citation

Birsner, E. P., & Balsley, R. D. (1982). Practical guide to customer service management and operations. AMACOM.

Chicago Style (17th ed.) Citation

Birsner, E. Patricia, and Ronald D. Balsley. Practical Guide to Customer Service Management and Operations. New York, N.Y.: AMACOM, 1982.

MLA (9th ed.) Citation

Birsner, E. Patricia, and Ronald D. Balsley. Practical Guide to Customer Service Management and Operations. AMACOM, 1982.