Balancing measures : best practices in performance management /

Serving the American public : best practices in one-stop customer service : Federal Benchmarking Consortium Study Report /
Published: (1997)

Quicker better cheaper? : managing performance in American government /
Published: (2001)

Total quality management : hearing before the Subcommittee on Government Management, Information, and Technology of the Committee on Government Reform and Oversight, House of Representatives, One Hundred Fifth Congress, first session, June 9, 1997.
Published: (1998)

Quality management at the federal level : hearing before the Oversight of Government Management, Restructuring, and the District of Columbia Subcommittee of the Committee on Governmental Affairs, United States Senate, One Hundred Sixth Congress, first session, October 15, 1999.
Published: (2000)

Demonstrating results : an introduction to the Government Performance and Results Act.
Published: (1998)

The global public management revolution : a report on the transformation of governance /
by: Kettl, Donald F.
Published: (2000)

Public service performance : perspectives on measurement and management /
Published: (2006)

Reaching public goals : managing government for results : resource guide /
Published: (1996)

World-class courtesy : a best practices report : a report of the National Performance Review /
Published: (1997)

Government performance : why management matters /
by: Ingraham, Patricia W.
Published: (2003)

NPR reinvention labs.
Published: (1998)

If we can put a man on the moon-- : getting big things done in government /
by: Eggers, William D.
Published: (2009)

Making government manageable : executive organization and management in the twenty-first century /
Published: (2004)

The National Performance Review /
by: Relyea, Harold
Published: (2002)

Total quality management : state success stories as a model for the federal government : hearing before the Oversight of Government Management, Restructuring, and the District of Columbia Subcommittee of the Committee on Governmental Affairs, United States Senate, One Hundred Sixth Congress, first session, July 29, 1999.
Published: (2000)

Reinvention's next steps : governing in a balanced budget world : a speech by Vice President Al Gore and supporting background papers.
Published: (1996)

The President's management agenda : fiscal year 2002.
Published: (2001)

Serving the American public : best practices in customer-driven strategic planning : Federal Benchmarking Consortium Study Report /

The end of government-- as we know it : making public policy work /
by: Kamarck, Elaine Ciulla
Published: (2007)

Controlling the bureaucracy : institutional constraints in theory and practice /
by: West, William F.
Published: (1995)

Transforming government : lessons from the reinvention laboratories /
Published: (1998)

President's Private Sector Survey on Cost Control : report on the Environmental Protection Agency, the Small Business Administration and the Federal Emergency Management Agency.
Published: (1983)

Reinventing the administrative state /
by: Norris, Michael E.
Published: (2000)

The next government of the United States : why our institutions fail us and how to fix them /
by: Kettl, Donald F.
Published: (2009)

Beyond the bottom line : how to do more with less in nonprofit and public organizations /
by: Sandler, Martin W.
Published: (1998)

International handbook of practice-based performance management /
Published: (2008)

American public administration : public service for the twenty-first century /
by: Cropf, Robert A., et al.
Published: (2024)

Transforming American governance : rebooting the public square /
Published: (2011)

Improving customer service : accompanying report of the National Performance Review, Office of the Vice President ; [Vice President Al Gore].
Published: (1994)

Blair House papers : January 1997 /
Published: (1997)

The state of public administration : issues, challenges, and opportunities /
Published: (2011)

Public management reform and innovation : research, theory, and application /
Published: (1999)

Putting customers first '97 : standards for serving the American people /
Published: (1997)

Steering the elephant : how Washington works /
Published: (1987)

Memos to the President : management advice from the nation's top public administrators /
Published: (2001)

Making government great again : mapping the road to success with ISO 9001:2008 /
by: Baranzelli, John
Published: (2009)