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SunShower Learning
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SMILE! : make 'em laugh /
Published 2002
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2
Ouch! : that stereotype hurts : communicating respectfully in a diverse world /
Published 2007
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Related Subjects
Attitudes
Customer relations
Customer services
Diversity in the workplace
Employee motivation
Employees
Intercultural communication
Multiculturalism
Stereotypes (Social psychology)
Supervisors
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